WE ARE
MERCURY BROADBAND

Brandi Sheets ★★★★★ Great, fast, friendly service!!Response from the ownerThank you for your 5-star review. Your feedback is much appreciated. Mike Peck ★★★★★ Response from the ownerThank you for your 5-star review. Your feedback is much appreciated. ihave trump ★★★★★ Mercury Broadband does a super job at supply internet and service.Response from the ownerThank you for your 5-star review. Your feedback is much appreciated. Suzanne Moore ★★★★★ The crews were polite and efficient. They cleaned up behind their work and finished very quickly. Also, the installer, Asa, was very thorough, explained what he would be installing, answered all my questions and did everything he could to make sure the system worked they way I wanted. In all, it was a very good experience and I love the fast internet.Response from the ownerThank you, Suzanne, for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Yvette Mathews ★★★★★ Steve did a great job getting our internet set up. He hid the cables well and did a great job getting out antenna in the best position possible to get us the fastest speeds we could have.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to contact us. Sherry Morgan ★★★★★ Response from the ownerThank you for your 5-star review. Your feedback is much appreciated. Pam Campbell ★★★★★ The installation was smooth and fast due to the level of knowledge of the technician Logan. Tina the sales rep and my first contact was very professional and patient in answering all my questions. It took me a few weeks to make the decision to switch to a new provider, but I am glad I did.Update- ethernet cable stopped working , bought new one and router would not come back on called customer service and John looked into my situation and did a reset on his end and I was back in business with everything working. So now I have my phone connected (VOIP) and got to keep the number. All is great. Thanks to all.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Alexis Parish ★★★★★ Extremely satisfied with our service! Scheduling the appointment was so easy and received a call right away. Asa & Brandon were an absolute pleasure to have. Best installation technicians around! They were very professional, respectful, friendly & knowledgeable. The service is super fast & the best we’ve ever had, for a great price too. Highly recommend!!Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Mark Aleshire ★★★★★ I just had a great experience with my internet installation by Zachary A. and his co-worker. They were both extremely pleasant and polite. God bless them both! They were very helpful!Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Leanne Morris ★★★★★ Very impressed with the set up and install processes. They are flexible and extremely friendly. We were very pleased with Brandon, the tech who did our final install/setup. Thank you!Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Dan Diven ★★★★★ Moved from the city Fort Wayne to rural 30 acres in the middle of nowhere in Columbia City, all we had available was century link internet at 10MB download and rarely saw higher than 5MB! had the fixed wireless receiver installed last week and I’m consistently getting 210-220 MB download speeds and 75-90 ping based on OOKLA speed tests, I’m getting around 185 MB download and 60 ping using the Mercury Speedtest that come included with your subscription, I have the top tier package at $99 month, unlimited data, I can have 4-5 TVs streaming Netflix, Hulu, Disney, Amazon you name it all at once while have tablets, cell phones and gaming systems running at the same time, the ping can get a little high while online gaming like sports games NHL 24 pings at around 85-140 at peak, same with FC 24 and Madden 24, so every ounce in awhile you see a lag, games like Fortnite have no lag at all running two or 3 systems at a time and a gaming PC! The tech who set it up took about an hour and half brought a little receiver check the best location and lets you know what speeds your getting before you even decide to buy the service, he did say location matters, so distance to a tower matters, if you have buildings or trees blocking the path of the tower matters, I got lucky because I have all open fields, overall quick easy process and if you live in the country going from 10MB to over 200MB is a game changer, my brother also a gamer is probably calling this week to get switched over we were both paying $60-80 a month for almost non existent internet so an extra $20 a month for internet you can actually use!Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Kathryn Norem ★★★★★ John is a wizard! Helped me through my problems with lightning speed. I appreciated his help very much.Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Karen Pennington (karenP49) ★★★★★ I’ve had mercury broadband for over 4 years, they always go above and beyond to correct issues that I run into.Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Darline Graham ★★★★★ I spoke with John W. He was very kind, polite and funnyResponse from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to contact us. Jesse Reid ★★★★★ After experiencing technical difficulties, John and his associates were able to resolve the issues I had brought up. John was thorough and kept me informed with the status of my request. Thank you again for all your help!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Marlene Watts ★★★★★ The service is really good. Fast. When it goes down for some reason, they have either fixed it over the phone or come out the next day and got it done. We’ve been with them for years, even before they called themselves by this name.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to contact us. Saydie Robinson ★★★★★ He was very helpful with multiple questions I was having him work on!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any questions or concerns, please do not hesitate to contact us. Linda Johnson ★★★★★ John was very thorough and patient, helped get it going again and very pleasant to talk to.Response from the ownerThank you for taking the time to review our service. We appreciate your kind words and are thrilled to learn that our team was able to provide you with an exceptional experience. Your five-star rating holds immense value for us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please do not hesitate to contact us. Nicholas Macias ★★★★★ I called with a few questions about certain hardware issues and thankfully Dena saved the day. She answered all my questions and provided me with a service date. Very helpful!Response from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. Tealee P ★★★★★ John W was very helpful with my issue. Answered very quickly, was not on hold. Very personable!!Response from the ownerThank you for your review! We appreciate your kind words and are thrilled to know you had an exceptional experience. Your five-star rating means a lot to us, and we look forward to serving you in the future. If you have any questions or concerns, please let us know. Justin Mezsets ★★★★★ Asa and Brandon rocked it! In and out so quickly they even were able to accommodate keeping the noise down for my sleeping toddler while they installed my Internet. Loving the speeds as well!Response from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. Destiny Marie ★★★★★ The service was so amazing they were so friendly, fast and got everything set up.Lighting speed. I’m so glad I called.Thank you Kenrie Maxwell and Zachary AncilResponse from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. Stacy Keuhs ★★★★★ Brandon came out and installed our service today. He was so nice and professional. Service is great so far and my son loves the speed for his occulus. Highly recommend them.Response from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. Zack Driscoll ★★★★★ Great customer service helped every time I had a issueResponse from the ownerThank you for taking the time to review our service. We are glad to hear that you had a great experience with us. Your kind words mean a lot to us. Your five-star rating is highly appreciated, and we truly value your business. We look forward to serving you again in the future and providing you with our top-notch service. If you have any questions or concerns, please do not hesitate to contact us. stmatthews united methodist church ★★★★★ John was extemely helpful this evening. He answered all my questions and was very respectful.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Sally Breck ★★★★★ We had a wonderful experience with the installation of our internet. Very professional, courteous, and friendly. Obviously, experienced and helpful. Happy with our new internet and our installation.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Hi I’m suscrivte Paslay ★★★★★ Spoke with John and he quickly fixed my issue. Very quick and professional!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. David Castillo ★★★★★ The customer service with Mercury broadband is great! I was just on the phone with John and he helped me out immediately, was super friendly on the phone and knew what he was doing and fixed my problem! Super helpfulResponse from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. John Bissard ★★★★★ I was pretty frustrated before I spoke to John about my internet switch over not being smooth. However, he was very engaging, very friendly and very knowledgeable and it took a minute with second level support in the background. But we got it to work and I’m very happy and I’m pleased with his serviceResponse from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Vicki Cloud ★★★★★ Brandon, Dakota and Ross did an EXCELLENT job installing my service and it works great!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Lena Durst ★★★★★ Just received service and the install guy was great!! Reception is very good too. Highly recommended this service.Response from the ownerThank you for taking the time to review our service. We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we value your business. We look forward to continuing to serve you in the future and providing you with our top-notch service. Don Schoenheide ★★★★★ John was amazing, very personable and knew exactly what to do rectify my problem as well as give me information how to maintain the health of my system.Response from the ownerThank you for taking the time to write a review of our service. We are grateful for your kind words and thrilled to know that our team provided you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service again. Ron McQueen ★★★★★ I must admit that I have had some challenges with Mercury internet in the past. They did an update this last week and I had quite a bit of connectivity issues. When I called in yesterday to voice my concerns and to see how long before they had the service back up, my call was forwarded to Dariel and I explained what my experience had been like. She was quick to take command of the problem and did some research and talked with her TAC team. Together they made some changes that helped get me service, and then she said she would monitor my issue to make sure it was performing as it should be. She said she would call me today to get my opinion. AND, she called! I have had excellent connection and speeds I have not had prior to today, ALL DAY. I hope Mercury can stay on this level of service. Dariel was very helpful and I truly appreciate her help.Updated 4-13-2024.The service promised didn’t last long. I recently left Mercury due to terrible customer service experiences.Response from the ownerHi Ron, we appreciate you taking the time to write us a review and giving us five stars! We’re thrilled that Dariel provided you with a great experience. This is precisely how we want our customers to feel! Thank you for choosing Mercury Broadband! Kristina Doty ★★★★★ Everything from the start has been amazing with this company. Being in a rural area our options are limited for service. Mercury came out and accessed where we would have the best service and Brandon installed everything perfectly (even with 50mph winds lol). Communication with the company has been top notch! Very excited!Response from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. John Coleman ★★★★★ ExcellentResponse from the ownerThank you for your review about our service. We’re thrilled to know that we were able to provide you with an exceptional experience and grateful for your kind words. Your five-star rating means a lot to us and we appreciate your continued business. DeWayne Harris ★★★★★ Excellent. Very fast internet. Reliable and affordable.Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Denise Bennett ★★★★★ Our tech Brandon was rite on time. He was polite and curious. Listened to the suggestions I had on where to put all the necessary equipment for service with out having to add any additional hardware or holes to my home. All existing structures and out let’s that could be used were. I would highly recommend him as a technician to install anyone’s service.He took the time to to help with issue getting the app installed on my phone. Great guyResponse from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Kelly McCarthy ★★★★★ I was very impressed with the customer service at Mercury Broadband! Originally, they thought I would not be able to get coverage at my house. Kenric, the technician on the second trip, was able to get my service set up! He was very knowledgeable, friendly and helpful! I had an excellent experience with this company!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Amy Geldersma ★★★★★ After 4 years of living at our rural address, we finally have internet! Installation was easy and our tech Asa was friendly, professional, and knowledgeable. I recommend.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Stacy Graftema ★★★★★ Very impressed so far. I just had an install this morning. Originally, we couldn’t get service just because of our location in the country and getting signal. We talked to them again, they were so nice and willing to come try something different and get the dish higher to get us a signal. Luckily it worked to be able to install, I’m very appreciative that they were willing to do that. That’s the kind of company I want to be in business with. My technician, Brandon, was awesome! So kind and very thorough and answered all of my questions. Definitely recommend this company!Response from the ownerThank you, Stacey, for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service. Eron Ferrell ★★★★★ After trying everything else that’s offered in my rural home. I found mercury broadband. Installed today and already sold! It’s amazing and consistent. Our installer Kenric was amazing and super helpful. I would definitely recommend Mercury to anyone that can get it! Thank you for letting me fire AT&T!Response from the ownerThank you, Eron, for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you and look forward to providing you with our service. Jeanne Root ★★★★★ I finally have a reliable internet provider! Thank you, Mercury Broadband. I have enjoyed watching fiber optic internet come to our rural area! From the installers working in our neighborhood on the roads, technicians and sales person, Zach were all very positive. Jordan that came to our home to run the wire and complete the install represented Mercury Broadband well by his introduction and knowledge. He took time to be sure the best path was chosen for the best results. It’s so fast, it’s amazing!Response from the ownerThank you for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service. Kim ★★★★★ I had great service and my connection works great. Completely satisfied!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Mike Mezeske ★★★★★ Asa and Brandon did a great job installing and walking me through the setup of our new system. We are very pleased with the customer service we received and the much improved internet connection that we now have. Also, thanks to Jon for the follow up assistance to help finish our account setup.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Erin Macy ★★★★★ I had great customer service! Before we officially installed, communication with the tower went down. Once it had been fixed, I received a follow-up call with notification of the repair, rescheduled the install, and had great technicians come out to install the system. Speeds went from barely tolerable from former company to “Wow! That snail is Fast!!” Couldn’t be happier with our service!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Steve B ★★★★★ Installer Tim was amazing. Explained everything very well. Install itself went smooth. So far service has been top notch!! Would recommend to anyone.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Jack Conn ★★★★★ VERY HAPPY!!!!!!!I Called on Monday 11/20/23 and as 11am this morning (11/22/23) I was using it basically unbelievableMy Tech Griffin P. Was very good, polite and helpful couldn’t have asked for anything else also the service is fantastic, if your not happy with your service this is who to callUPDATE: yes it was Great for about 6 weeks then nothing but trouble and they don’t seem to care the techs have been out several times with no successI would NOT RECOMMEND THIS TO ANYONEResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband.