KEEPING YOU CONNECTED
With Reliable Internet

stmatthews united methodist church ★★★★★ John was extemely helpful this evening. He answered all my questions and was very respectful.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Sally Breck ★★★★★ We had a wonderful experience with the installation of our internet. Very professional, courteous, and friendly. Obviously, experienced and helpful. Happy with our new internet and our installation.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Hi I’m suscrivte Paslay ★★★★★ Spoke with John and he quickly fixed my issue. Very quick and professional!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Pam Campbell ★★★★★ The installation was smooth and fast due to the level of knowledge of the technician Logan. Tina the sales rep and my first contact was very professional and patient in answering all my questions. It took me a few weeks to make the decision to switch to a new provider, but I am glad I did.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. David Castillo ★★★★★ The customer service with Mercury broadband is great! I was just on the phone with John and he helped me out immediately, was super friendly on the phone and knew what he was doing and fixed my problem! Super helpfulResponse from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. John Bissard ★★★★★ I was pretty frustrated before I spoke to John about my internet switch over not being smooth. However, he was very engaging, very friendly and very knowledgeable and it took a minute with second level support in the background. But we got it to work and I’m very happy and I’m pleased with his serviceResponse from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Vicki Cloud ★★★★★ Brandon, Dakota and Ross did an EXCELLENT job installing my service and it works great!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Lena Durst ★★★★★ Just received service and the install guy was great!! Reception is very good too. Highly recommended this service.Response from the ownerThank you for taking the time to review our service. We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we value your business. We look forward to continuing to serve you in the future and providing you with our top-notch service. Don Schoenheide ★★★★★ John was amazing, very personable and knew exactly what to do rectify my problem as well as give me information how to maintain the health of my system.Response from the ownerThank you for taking the time to write a review of our service. We are grateful for your kind words and thrilled to know that our team provided you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service again. Ron McQueen ★★★★★ I must admit that I have had some challenges with Mercury internet in the past. They did an update this last week and I had quite a bit of connectivity issues. When I called in yesterday to voice my concerns and to see how long before they had the service back up, my call was forwarded to Dariel and I explained what my experience had been like. She was quick to take command of the problem and did some research and talked with her TAC team. Together they made some changes that helped get me service, and then she said she would monitor my issue to make sure it was performing as it should be. She said she would call me today to get my opinion. AND, she called! I have had excellent connection and speeds I have not had prior to today, ALL DAY. I hope Mercury can stay on this level of service. Dariel was very helpful and I truly appreciate her help.Updated 4-13-2024.The service promised didn’t last long. I recently left Mercury due to terrible customer service experiences.Response from the ownerHi Ron, we appreciate you taking the time to write us a review and giving us five stars! We’re thrilled that Dariel provided you with a great experience. This is precisely how we want our customers to feel! Thank you for choosing Mercury Broadband! Kristina Doty ★★★★★ Everything from the start has been amazing with this company. Being in a rural area our options are limited for service. Mercury came out and accessed where we would have the best service and Brandon installed everything perfectly (even with 50mph winds lol). Communication with the company has been top notch! Very excited!Response from the ownerThank you for your review. We’re glad you had an exceptional experience with our team. Your five-star rating means a lot to us. We appreciate your business and hope to continue serving you in the future. John Coleman ★★★★★ ExcellentResponse from the ownerThank you for your review about our service. We’re thrilled to know that we were able to provide you with an exceptional experience and grateful for your kind words. Your five-star rating means a lot to us and we appreciate your continued business. DeWayne Harris ★★★★★ Excellent. Very fast internet. Reliable and affordable.Response from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Denise Bennett ★★★★★ Our tech Brandon was rite on time. He was polite and curious. Listened to the suggestions I had on where to put all the necessary equipment for service with out having to add any additional hardware or holes to my home. All existing structures and out let’s that could be used were. I would highly recommend him as a technician to install anyone’s service.He took the time to to help with issue getting the app installed on my phone. Great guyResponse from the ownerThank you for taking the time to write a review about our service. We are delighted to hear that we were able to provide you with an exceptional experience, and we are grateful for your kind words. Your five-star rating means a lot to us, and we appreciate your continued business. Kelly McCarthy ★★★★★ I was very impressed with the customer service at Mercury Broadband! Originally, they thought I would not be able to get coverage at my house. Kenric, the technician on the second trip, was able to get my service set up! He was very knowledgeable, friendly and helpful! I had an excellent experience with this company!Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Amy Geldersma ★★★★★ After 4 years of living at our rural address, we finally have internet! Installation was easy and our tech Asa was friendly, professional, and knowledgeable. I recommend.Response from the ownerThank you for taking the time to review our service. We are grateful for your kind words and thrilled to hear that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we truly value your business. We look forward to serving you in the future and providing you with our top-notch service. If you have any queries or concerns, please don’t hesitate to reach out to us. Stacy Graftema ★★★★★ Very impressed so far. I just had an install this morning. Originally, we couldn’t get service just because of our location in the country and getting signal. We talked to them again, they were so nice and willing to come try something different and get the dish higher to get us a signal. Luckily it worked to be able to install, I’m very appreciative that they were willing to do that. That’s the kind of company I want to be in business with. My technician, Brandon, was awesome! So kind and very thorough and answered all of my questions. Definitely recommend this company!Response from the ownerThank you, Stacey, for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service. Eron Ferrell ★★★★★ After trying everything else that’s offered in my rural home. I found mercury broadband. Installed today and already sold! It’s amazing and consistent. Our installer Kenric was amazing and super helpful. I would definitely recommend Mercury to anyone that can get it! Thank you for letting me fire AT&T!Response from the ownerThank you, Eron, for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you and look forward to providing you with our service. Jeanne Root ★★★★★ I finally have a reliable internet provider! Thank you, Mercury Broadband. I have enjoyed watching fiber optic internet come to our rural area! From the installers working in our neighborhood on the roads, technicians and sales person, Zach were all very positive. Jordan that came to our home to run the wire and complete the install represented Mercury Broadband well by his introduction and knowledge. He took time to be sure the best path was chosen for the best results. It’s so fast, it’s amazing!Response from the ownerThank you for taking the time to write a review about our service. We are grateful for your kind words and thrilled to know that our team was able to provide you with an exceptional experience. Your five-star rating means a lot to us, and we appreciate your business. We hope to continue serving you in the future and look forward to providing you with our service. Kim ★★★★★ I had great service and my connection works great. Completely satisfied!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Mike Mezeske ★★★★★ Asa and Brandon did a great job installing and walking me through the setup of our new system. We are very pleased with the customer service we received and the much improved internet connection that we now have. Also, thanks to Jon for the follow up assistance to help finish our account setup.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Erin Macy ★★★★★ I had great customer service! Before we officially installed, communication with the tower went down. Once it had been fixed, I received a follow-up call with notification of the repair, rescheduled the install, and had great technicians come out to install the system. Speeds went from barely tolerable from former company to “Wow! That snail is Fast!!” Couldn’t be happier with our service!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Steve B ★★★★★ Installer Tim was amazing. Explained everything very well. Install itself went smooth. So far service has been top notch!! Would recommend to anyone.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Jack Conn ★★★★★ VERY HAPPY!!!!!!!I Called on Monday 11/20/23 and as 11am this morning (11/22/23) I was using it basically unbelievableMy Tech Griffin P. Was very good, polite and helpful couldn’t have asked for anything else also the service is fantastic, if your not happy with your service this is who to callUPDATE: yes it was Great for about 6 weeks then nothing but trouble and they don’t seem to care the techs have been out several times with no successI would NOT RECOMMEND THIS TO ANYONEResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Robyn Richey ★★★★★ Response from the ownerThanks for your 5-star review, Robyn! We’re thrilled to hear our team provided you with an excellent experience. James Hart ★★★★★ The whole process of getting this service was very efficient, prompt, and friendly. Our experience with the install crew was especially great and the technicians went above and beyond.Response from the ownerHello James, We are grateful for taking the time to write a review about our service. We are thrilled that our team provided you with an exceptional experience. Thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. Aslan Golant ★★★★★ Great customer service! Jon has been very helpful in sharing his knowledge of Mercury technology, and advising on ways to optimize my service through them.Response from the ownerThank you for taking the time to write a review, Aslan. We are delighted that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and giving us a 5-star rating. janell miller ★★★★★ Danielle, Dan and Steve. We’re amazing!! Danielle’s customer service was amazing and she followed up when she said she would. No hidden fees or charges. She was upfront with everything. Really enjoyed working with her.Response from the ownerHi Janell, we appreciate you taking the time to write a review. We are happy to hear that Danielle, Dan and Steve provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Lyle Fisher ★★★★★ Kudos to Aaron. Took care of the problem and set it up to not occur again.Response from the ownerThank you for taking the time to write a review, Lyle. We are delighted that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and giving us a 5-star rating. Gilbert Griffin ★★★★★ Response from the ownerThanks for your 5-star review, Gilbert! We’re thrilled to hear our team provided you with an excellent experience. Barry Arenson ★★★★★ Barrett has been patient and calm on two occasions while helping to resolve internet issues. He will hang in there with you in order to solve lost internet service.Response from the ownerThank you for taking the time to write a review. We are delighted that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and for giving us a 5-star rating. Victoria Chorpenning ★★★★★ Customer service was excellent. Technician showed up and fixed the problem within 10 minutes. Thankful to have superb serviceResponse from the ownerThank you for taking the time to write a review. We are delighted that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and for giving us a 5-star rating. Glen Lynch ★★★★★ From the installation team and customer service both have been top notch in their quick response and action to resolve any concerns, Mercury has exceeded my expectations and internet coverage.Response from the ownerThank you for taking the time to write a review. We are delighted that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and for giving us a 5-star rating. Michael Cox ★★★★★ Due to slow speeds and constant interruptions with another internet provider, we decided to switch to Mercury. Installer Tim H. was on time, fast and efficient in getting us set up and online and he explained in detail what to expect. We called with a question and Aaron G. went above and beyond in getting us the answer we needed. Our compliments to Mercury for having Tim and Aaron on staff!Response from the ownerThank you for taking the time to write a review. We are delighted to hear that our team provided you with an excellent experience. Thank you for choosing Mercury Broadband and for giving us a 5-star rating. sherry ross ★★★★★ Aaron helped me retrieve my password yesterday quick and easy! Everyone that I have spoken with from the time I signed up with them until now have been great at helping me problem solve or any questions I have had!Response from the ownerGood afternoon! We are grateful for your taking the time to write a review of our service and thrilled to hear that our team provided you with an exceptional experience. Thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. Ruth Harpham ★★★★★ Kenric.. WOW.. I AM SOOOO VERY IMPRESSED.. I am over the moon with this service already.. He was soo kind, helpful. Explained sooo very much.. Wow.. so knowledgeable, understanding, and sooo informative.. I will try to give a review in another week. To see how things are running in my office. Wow.. SOO EXCITED TO HAVE SERVICE AGAIN. The other Co. Was costing me soo much money and time.. and totally no service for almost 2 months.. I am blowed away. And just hooked up for 30 minutes!! Thank You Kendric & Mercury.. God Bless.. YEH !!!! ME….Response from the ownerGood afternoon! We are grateful that you took the time to write a review of our service, and we are thrilled to hear that our team provided you with an exceptional experience. Thank you for giving us a five-star rating. We appreciate your business and hope to continue serving you in the future. John Picca ★★★★★ Finally, after being stuck with a land line phone in order to have internet there is Mercury Broadband. The download mbps compared to what I had is unbelievable. The people I have been in contact with since signing up, Yoko, Barrett, Sean in sales and customer service, Jacob the installer have all been top notch, great at their job and a pleasure to talk with. Ino longer have to pay monthly for a land line and my internet is a few dollars cheaper than what I was paying. From me, Mercury is HIGHLY recommended.Response from the ownerGood afternoon! We are grateful for your taking the time to write a review of our service and thrilled to hear that our team provided you with an exceptional experience. Thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. Karen Fernandez ★★★★★ I just recently switched to Mercury after being with another internet company for 11yrs. I am so happy and impressed with the people that helped me with this process. Jessica customer care was so nice and friendly and answered all my questions. Brandon and Jacob went above and beyond when installing our internet. It took us over an hour to figure out the right location without having ALL the wires. The installation looks great and works great. Brandon and Jacob both stayed after hours to make sure the job was up and running and that we were happy with everything. Thank you Brandon and Jacob for all your excellent work and patience and kindness. Aaron with billing has the best customer service and treats you as a valued customer!Response from the ownerHi Karen, we appreciate you taking the time to write us a review and giving us five stars! We are glad that our team provided you with a great experience. Thank you for choosing Mercury Broadband! Kay Gordon ★★★★★ Response from the ownerGood morning! We wanted to express our gratitude for taking the time to write a review about our service. We are thrilled to hear that our team provided you with an exceptional experience and thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. Karen Williams ★★★★★ They showed up exactly when they said they would. Called before coming. Were very fast and knowledgeable. Did not make a mess. Service so far is so much better than what I had beforeResponse from the ownerHello Karen, Thank you for writing a review about our service. We are thrilled that our team provided you with an exceptional experience. Thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. Bob Cantu ★★★★★ Asa, installation tech, was very friendly; very knowledgeable and helpful with setting up my hookup to the internet. I believe that he’s a definite asset to Mercury Broadband.Response from the ownerHello Bob, We are grateful for taking the time to write a review about our service. We are thrilled to hear that our team provided you with an exceptional experience. Thank you for rating us five stars. We appreciate your business and hope to continue serving you in the future. John Anderson ★★★★★ John did a great job resolving all of my issues in a timely manner.Response from the ownerThank you for taking the time to write a review. We are thrilled to hear that our team provided you with a great experience. We appreciate your rating and for choosing Mercury Broadband. Amy Schuelke ★★★★★ Brandon was our technician, he was very polite and professional and was unbothered by out little dog inspecting his tool bagResponse from the ownerGood afternoon! We wanted to take a moment to express our gratitude for your time in writing a review about your experience with us. We are thrilled to hear that our team was able to provide you with an exceptional experience. Thank you for choosing Mercury Broadband as your service provider and giving us a five-star rating. Your satisfaction is of the utmost importance to us, and we look forward to continuing to serve you in the future. Timothy Wright ★★★★★ Great service great customer service and installer kenric was superResponse from the ownerGood afternoon! We wanted to take a moment to express our gratitude for your time in writing a review about your experience with us. We are thrilled to hear that our team was able to provide you with an exceptional experience. Thank you for choosing Mercury Broadband as your service provider and giving us a five-star rating. Your satisfaction is of the utmost importance to us, and we look forward to continuing to serve you in the future.